Terms and conditions

Conditions of Sale

These conditions of sale (the “Terms and Conditions”), govern the relationship between you and FrozenB2B SAS and the legal terms under which FrozenB2B SAS delivers its service, and makes available products, on its Website (defined below). Please make sure you read and understand these before purchasing anything on the Website. 

FrozenB2B SAS reserves the right to revise and amend these Terms and Conditions from time to time to reflect changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and changes in FrozenB2B SAS system’s capabilities. The Terms and Conditions applicable to your order are those in force and accessible on the Website and that you accept at the time you place your order. If you are a subscriber, you will be notified reasonably in advance of any changes to the Terms and Conditions. If you do not agree to the changes, you may cancel your subscription.

These Terms and Conditions are applicable between: 

 FrozenB2B SAS

A company incorporated under the laws of France under the company number 851 254 714 00013

Having its registered office located at Montpellier

Phone number: +33 06 33 31 89 03

Email address: contact@frozenB2B.com  

 (hereinafter referred to as “FrozenB2B SAS” / “we” / “us” / “our”) 


Customers who use the FrozenB2B SAS website [https://www.frozenB2B.com] (hereinafter referred to as the “Website”) to order our products (“you” / “your”).

1. Order, acceptance and confirmation of the order

By ordering the products through the Website you confirm that you have the legal capacity to enter into a contract with us and that you are at least 18 years old.

1.1. Website Orders

You may place orders for products directly on the Website.

Once you have submitted your order and FrozenB2B SAS has validated your payment method, we will acknowledge receipt of your order by email, and take payment. Any orders placed by you will be treated as an offer to purchase the services from us and we have the right to reject such offers at any time. Any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase our products. The conclusion of a contract between you and us will take place when we debit your credit or debit card.

For all subscriptions we will take payment for your order at the frequency agreed in accordance with the terms of your subscription and we will email you confirmation upon dispatch of your products.

FrozenB2B SAS has the right to decline an order (or any delivery if you have a subscription) for any reason.  If you have a subscription, FrozenB2B SAS reserves the right to suspend your subscription until the problem is solved.

1.2. Subscription

You may sign up for a FrozenB2B SAS subscription via the Website, allowing you to set up recurring orders for products according to the delivery frequency you determine.

In order to subscribe, you will be required to create a user account on the Website and  register your bank card as a means of payment. Once you have set up a user account, and submitted all required information, we will send you an email confirming your subscription.

The contract for the supply and purchase of services will be formed when we email you confirming acceptance of your subscription. You accept all recurring payments under your subscription, and you authorize us to take payment for all recurring orders from the payment method you used to set up your subscription, until you cancel the subscription service or until your subscription is otherwise cancelled or terminated in accordance with these terms.

The first order of your subscription will be placed at the time you set up the subscription.  Follow up orders will be automatically placed according to the delivery frequency you determine when you set up your subscription.

You will be able to access your subscription on the “My Account” area of the Website at any time in order to cancel your subscription:

You can cancel whenever you want your subscription with a minimum of 3 days before your renewal date in the “My Account” area.

We may also terminate or suspend your subscription immediately on written notice to you (to the email address associated with your account):

(i) if you materially breach these Terms and Conditions and do not rectify that breach within 2 days of our written request for you to do so.

(ii) if you share information collected on FrozenB2B with others professionals outside your company : Copy, modify, reproduce, adapt, reverse engineer, distribute, frame, republish, upload, post, display, publish, transmit, transfer, license or sell FrozenB2B SAS Content in any form and by any means whatsoever. Modify a notice concerning copyright, trade marks or any other intellectual property right that relates to FrozenB2B SAS Content.

(iii) if we have reason to believe that your account has been compromised in a way that threatens your security, or the security of FrozenB2B SAS or FrozenB2B SAS other customers.

2. My Account 

To create an account, you must access the “My Account” section on the Website, choose a username and password, and fill in the information requested. Your account will allow you to track your orders and consult the history of your purchases, and add or edit information relating to you.

You warrant the veracity, accuracy and completeness of the information provided to FrozenB2B SAS and you will be solely responsible for any errors or omissions in the information you provide to us and for keeping the information up to date.

You must take all necessary precautions to ensure the confidentiality, security and correct use of your username and password, to prevent them from being disclosed to or used by unauthorized third parties. You are responsible for all orders placed for our products using your account.

If you know of or suspect any unauthorised use of your account, or if you know or suspect that your password and / or your username have been compromised, you must inform FrozenB2B SAS in writing as soon as possible via email address contact@frozenB2B.com 

We are only able to register one owner per account, and for security purposes we may ask for confirmation of your details if you contact us to discuss your account.

If we have reason to believe that your account has been compromised in a way that threatens your security, or the security of FrozenB2B SAS or FrozenB2B SAS other customers, we reserve the right to suspend or cancel your account and any associated subscription immediately on written notice to you. 

3. Price and Payment

If you are a subscriber, you will be notified by email of any changes in prices reasonably in advance of your next subscription renewal date. If you do not agree with the change, you will be able to cancel your subscription at any time via the “My Account” area on the Website or by contacting the customer service team at contact@frozenB2B.com  

FrozenB2B SAS accepts payment by credit card.

12. Customer service

If you have a problem with your order, subscription or have a question about our products or the Website, you can contact FrozenB2B SAS at contact@frozenB2B.com .  

15. Governing law and jurisdiction

These Terms and Conditions are governed by French law.

Any dispute between you and FrozenB2B SAS in connection with these Terms and Conditions, your use of the Website or any products purchased from the Website.